Justin is the complete sensai of T- Mobile customers! His patience, instruction, great listening skills and overall understanding of his products makes your visit to this particular store a pleasure as well as accomplishing your phone needs.
The associate who worked for me was phenomenal! His name is Sidney from the Neptune, N.J. store and he was excellent from start to finish. I upgraded recently to a new phone where he expertly recommended all of my options with the right combination of expertise and friendliness. Transferring my old phone to my new phone was tricky in my particular case and he patiently helped me get everything I needed once again with 100% skill and friendliness. Super great associate overall. He really handled my case and other customers' cases as I observed with excellence. He should be commended. Awesome asset to that store! Thanks so much again Sidney & T-Mobile!! Appreciated all of your help & will be back for sure!
I never write reviews but a customer service associate named Sidney at this Neptune, NJ store was so friendly, accommodating, patient, and knowledgeable I felt the need to write a review. After going to 3 different T-Mobile stores trying to utilize the #getoutofthered promotion for Verizon customers and having the associates at those stores have no clue what I am talking about, it was amazing to come across Sidney at this T-Mobile store who was extremely knowledgeable and helpful. I hope management at this store comes across this review because this man deserves a promotion!! Truly A+ quality service he provides and is so nice and helpful!
Easy warranty returns... Staff is super smart... And by that, I mean they know most answers of the top of theor heads but have no problem calling for help when they need to to make sure the customer is well serves
If I could give them zero Stars I would. Went into the store because my phone had no space left. The two guys at the counter their only response was to buy a new phone. A new phone that cost $790. When I asked if I could just clear up some space on my old phone their response was yeah just delete stuff. Just delete stuff? This is the response I get from a T-Mobile representative? Didn't once try to help me. I then asked how do I delete things if I either need them or don't know how to delete them, again very blunt response just delete things. Don't waste your time going here.
T Mobile is a US Electronics Store based in Neptune City, New Jersey. T Mobile is located at 2080 NJ-66, Neptune City, NJ 07753, USA.
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