I just had surgery yesterday and I’m feeling well enough to answer this survey. The team that was in charge of my whole surgical experience was truly amazing. From the time I arrived in the parking lot my worries were gone. The parking attendants took my vehicle and gave my wife a number to call when we were ready to leave. The guard checked my information and gave me quick directions, which were accurate. I arrived on time to the check in desk and after a few moments they escorted us into a holding room where I undressed and got my party outfit on. The nurse checked me in, starting my IV in one stick and I awaited the Dr. my Dr. stopped in to see me and discuss any last minute concerns. Next, the anesthesia team came in and presented a plan to knock me out. I had time for questions but they explained everything perfectly. I woke up in another area, discharge I believe. The nurse I had was fantastic and I didn’t want for anything. After a few hours of recovery they called for my vehicle and it was brought right to the door! With a short wheelchair ride outside I was on my way home. I’m thrilled with the service I received from Hackensack Meridian yesterday.
I haven't been a patient at JSMC in 15 years until 8/2017. I was very surprised at the change in culture and the efficiency of all my care. The level of care by the ER staff, the staff on Booker 3rd floor, residents, specialists, maintenance and food services were all very compassionate, timely and worked together as a team. It was a very different experience than 15 years ago and it was comforting to have such a quality hospital local to my home. I truly can say there was not one staff person who I felt was lacking either in their job function or their attention to me as a patient at this hospital.
The doctors and hospital staff are wonderful. The finance department who deals with billing are some of the nastiest folks I have ever dealt with in any health system. I go to multiple hospitals in NJ & NYC on a monthly basis for 9 years so I am very familiar with the expectations. JSUMC have billed the wrong insurance company (used old jobs insurance) or flat out lied about what occurred when I came to the ER. Example: I give insurance card, sign my name a few times, get a huge bill months later since according to them, I didn't provide insurance information. I call with understanding that mistakes happen and do so without raising my voice or showing signs of being aggravated, they still wont let you speak, almost yell at you and accuse you of things that didn't happen. Horrible customer service yet the rest of the hospital is wonderful.
The Hospital in Brick NJ is probably unsurpassed. I had a knee replacement and the hospital staff was really awesome in helping me through that ordeal. No one was ever annoyed when I called them. Every nurse from beginning to end was friendly and compassionate, The hospital is modern and clean in every respect. I can't imagine how it could ever be better. I was so impressed that I wrote a complimentary letter to the Hospital Administrator..
This is the worst hospital that I have ever been to and I have a very strong feeling about this hospital and that's this hospital kept me locked up in the crisis unit trapped like a caged animal for 5 days and the people who work in the crisis unit are very very rude and disrespectful and this hospital has even gave me the wrong diagnosis when my one and only diagnosis is a Schizoaffective Disorder and the crisis unit has even referred me to the Uterbergs Childrens Hospital at Monmouth Medical Center in Long Branch too many times already and Jersey Shore is a fraud obviously because they seriously think that Jersey Shore is the only hospital that has the obligation to take care of me but Centrastate doesn't have the obligation to take of me but that is so not true at all because Jersey Shore doesn't have the obligation to take care of me at all also I really do hate Jersey Shore no matter what also I don't even like Centrastate either and I don't even like Monmouth Medical Center in Long Branch and I don't even like Kimball Medical Center in Lakewood and I don't even like Barnabas Health in Toms River because I only love and like Ocean Medical Center in Brick and Carrier Clinic in Bella Meade and because I really do hate Jersey Shore so much this is exactly why I always prefer to go to Ocean Medical Center in Brick and Jersey Shore has even disrespected me by calling me such a stupid name before it was already lawfully changed and I have already lawfully changed my whole entire lawful name to Guillermo Javier Avellan Jr. from and after March 10th 2016 approved and signed by the honorable Judge Thomas F. Scully and so I will not and will never return back to Jersey Shore ever again!!
Hackensack Meridian Health Jersey Shore University Medical Center is a US Hospital based in Neptune City, New Jersey. Hackensack Meridian Health Jersey Shore University Medical Center is located at 1945 Route 33, Neptune City, NJ 07753, USA.
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