I was floored by how bad the customer experience was. I just wanted to understand the situation and timing. I don't come to be barked at and I don't expect when I'm spending money with someone to have them treat me like it should be my honor that they are taking it.
I tripped over an utility vault protruding from the sidewalk at their shopping center at 75 S Main St, Neptune City, NJ 07753 and went down like a load of bricks. Real maintenance issues that have to be addressed I left a message with Steve Blitzer concerning the problem. I also informed the manager of the RiteAid.
I had a wonderful experience with your store. The store was neat and everything was easy to find. A very friendly man came up and asked if he could help me locate an item. His name is Robert and he told me his was the store manager. As an elderly woman I was very happy and left the store with a big smile. Thanks Robert and Rite Aid!
Cut to two days later when my script is supposed to be filled and they didn't have the medication. (they told me friday they didn't have the medication either.) BUT, they can give me a few pills to "tide me over." I proceed to ask Jennifer (the same women from friday's episode) if they could give me a few pills on Monday - why couldn't they have just givem me a few pills on Friday so I didn't have ti break the cycle. Jennifer proceeded to get upset with me for questioning her and abruptly walked away from me as she had no time for this.
Simply put, I want to walk into the pharmacy, get my script and walk back out. That experience doesn't need to go any further. On my visit on Friday I was in the drive thru when the lady on the speaker asked me to hold on. Then a second lady (different voice) came on the speaker and asked for my last name. I gave it but tried to explain I was dropping off an rx. She then barked through the speaker to spell my name and give date of birth. I complied and again tried to explain I was dropping off. The lady then came to the window and barked one more time at which I showed her my script for drop off. She then angrily demanded to know why I didn't say that up front! I told her i tried to explain and she cuts be off and says just put the script in the tray and she marches off.
I enjoy shopping here. I had a memorable Stevie incident where she went above and beyond. The security guard was always pleasant. Even when issues arise at the check out, everyone is wanting to give you good service, sometimes glitches in the system happen, but it's worth the wait if it keeps these people employed. They deserve it!
Pharmacy could be good but Jennifer makes the experience miserable.
The pharmacists may be overwhelmed or something? I've been going there for about 4 years because it's so close to where I live and they still never fill all of my prescriptions and mess them up every time. I'm not sure why they always act inconvenienced when I tell them. I feel bad if they're frustrated too, but it's really a pain.
Luckily, I recorded the entire situation on my phone. And I'm now a happy new CVS customer.
Rite Aid is a US Pharmacy based in Neptune City, New Jersey. Rite Aid is located at 75 S Main St, Neptune City, NJ 07753, USA.
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