Awful. Selected this property to use the jacuzzi and the water temperature wss cold over a 3 day stay. Contacted local management and was told the cold water was the proper temp for a Jacuzzi. Contacted Marriott Customer Care and told, I didn't know what temperature the water was. Room heading did not work and toilet water flapper valve leaked frequently cycling the toilet and waking me frequently throughout the night. Customer Care promised local hotel manager would contact me to resolve issues but they did not. Do not recommend this Marriott property for your stay.
My dad, 70 years old who just drove 5 hours to see my uncle who is sick, had his credit card stolen within 24 hours of checking into this hotel. The hotel staff refused to check him in without charging him some incredible fee for not having a credit card. The staff on duty referred him to the manager, who was not even in the building. So, he called me from the parking lot where he said he had to wait for at least an hour until the manager showed up. What kind of customer service do they run here???
We've stayed here three or four times while visiting family at the Jersey Shore. The hotel is super easy to access from the highway and is surrounded by restaurants and shopping. The hotel itself has always been clean, well staffed and the breakfast is always great. You can't beat Residence Inn for their breakfast and spacious suites!
The cleanliness of this hotel is, honestly, atrocious. And I took pictures only because I was in shock that it was THAT dirty because usually I don't care too much. The individuals tasked with cleaning the rooms clearly don't care whatsoever, I ended up changing my room not once, but TWO times!
Other than that horrifying experience, the breakfast was ok. A cleanliness issue again- trays and cookware kind of all over the place, spilled coffee on the floor and stayed there as employee walked past it several times, cereal and bits of oatmeal and sugar and cheese etc all along the counters, sticky tables, honestly just pure laziness by the cleaning staff. Get a rag and wipe it up. It's quite ridiculous. Also rooms #228 and #328 have ovens in them. I haven't even gone to the pool yet because I'm afraid I might catch a disease.
First let me say that the gentleman at the front desk is the only reason I'd give this Residence Inn a 1 star. Worst cleaning staff probably on planet earth.
First checked in to room #228, end room all the way down the hall. Unpacked ALL my things assuming the room would be fine and quickly saw that it wasn't. You can see those pictures below. I called the front desk and explained the situation, he told me to just come pick up new keys. So I packed all my stuff back up, walked all the way down the hall, switched keys, went all the way back to the new room, #221. On the way there was a carton of scrapped food that someone out outside their door obviously for staff to dispose of, I’m assuming, with ants crawling all over it! And it stayed there even past my second time going down! Anyway, this new room was just as dirty, you can see those pics too. The bed wasn't made, used towels on the sink, opened soap, etc., and a glob of BLOOD in the toilet! I understand if maybe there's a crumb or two missed while vacuuming but all of this was a blatant lack of cleaning! Honestly the staff responsible for cleaning should be ashamed. My friend then went to the front desk and explained to him again. He seemed a bit annoyed like he didn't believe us, and my friend showed him pictures I had taken of the rooms just minutes ago and his jaw DROPPED. He said himself that the cleaning staff are something else and that he would have thrown a fit if he was the one checking in. Anyway, he gave us a new room and even came up to make sure it was clean (it wasn't!). There was sticky residue on the stove which he pointed out himself and a few other unclean things. Also some smears on the pillowcase so we asked for a new one. We didn't want to keep changing rooms so we stuck with the new one (#328).
This place is tip notch. The room was spacious & very well appointed. The kitchen was a nice surprise. The staff was kind & very helpfull.
Residence Inn By Marriott Neptune At Gateway Centre is a US Lodging based in Neptune City, New Jersey. Residence Inn By Marriott Neptune At Gateway Centre is located at 230 Jumping Brook Rd, Neptune City, NJ 07753, USA.
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